Client Survey

The staff at Vermont Vet would like to know how well we are looking after you and your pets. Please take a few minutes to answer the survey below. Your participation is voluntary and your comments will remain anonymous if you choose. However, your responses will be helpful to our staff and allow us to improve our services, so we urge you to participate.
Thank you for your assistance.

Mandatory Questions

1. Are you the person primarily responsible for selecting veterinary services in your household? (please answer yes or no)

If not, who in your household is responsible?

2. Where do you live? (Town & postcode)

3. What is your age? (years)

Optional Questions

4. Please type in the box below, how many of the following animals you seek veterinary services for? Cats, Dogs, Birds, Rabbits, Guinea Pigs.

5. Are you a breeder, groomer or trainer?

6. How did you first hear about us?

7. Why did you choose Vermont Village Vet?

8. How many years have you been coming to Vermont Village Vet?

9. On average, how many times a year do you visit us with your animals?

10. On average, how many times a year do you visit us solely to purchase drugs or medicines (without your animals)

11. Which veterinarian do you usually see during your visits?

12. What services do you usually use during your visits?

(Please add corresponding number into the text box below; ie: 1, 3 = General Examination & Non-emergency illness / injury)

1. General Examination
2. Emergency Illness / injury
3. Non-emergency illness / injury
4. Grooming / boarding
5. Spey / castrate
6. Laboratory tests only
7. Vaccines / boosters

13. What other services would you like to see offered?

14. How good are we at meeting your needs and expectations? How satisfied are you with our services? Please rate our performance in the following areas by selecting from the drop down;

a. Courtesy in scheduling appointments

b. Receptionists telephone manner / friendliness

c. Convenience of opening hours and operation

d. Convenience of location

e. Cleanliness of waiting room / facility

f. Waiting time to see the doctor

g. Condition of equipment and facility

h. Veterinary surgeon's manner / friendliness

i. Veterinary surgeon's explanation of diagnosis and prognosis

j. Quality of medical care

k. Non-medical care and treatment of animal

l. Discharge and home care instructions

m. Availability of emergency services

n. Availability of educational programs and advice on care and treatment

o. Availability of ancillary services, such as boarding

p. Explanation of fees and / or estimates

q. Reputation of facility

r. If you answered "poor" to any of the above, please explain and add any suggestions you may have

15. What is your overall impression of our veterinary serivces?

16. What do you like most about our veterinary services?

17. What do you like least about our veterinary services?

18. Is there any member of staff whom you feel should be commended for providing exceptional care & services?

19. How likely are you to use our services the next time you need veterinary care for your animal?

20. If you are not sure or would not visit again, please help us to improve by sharing your reasons below;

21. How likely are you to recommend our services to other animal owners?

22. If you are not sure or would not recommend our services, please help us to improve by sharing your resons below;

Your full name

Your address

Your email address

Your telephone number

Is there anything else you'd like to tell us?

Information you submit is treated as confidential and for our use only. We will not share your information with any third parties.

Mandatory Questions

Optional Questions

About Us

Contact Details

Opening Hours

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